Mrs MartinTo all at Window World,
Thank you so much for our conservatory. We cannot give you all enough praise for the excellent standard of workmanship in all aspects of the job.
We wish you success in the future, and will not hesitate in recommending your company to others.
Sincerely, Mrs Martin
Mrs ClarkeDear Mr Neilson,
Please find enclosed my cheque for our conservatory and fan light.
I would like to say how very pleased we are with it. We would also like to thank everybody involved in its construction. Everybody was very helpful and polite from the lady in the office to the chaps doing the building. So please pass on our thanks.
We certainly have no hesitation in recommending your firm in the future.
Mr and Mrs DodmanDear Sirs,
As we sit in our new conservatory watching the pair of collared doves in the garden, we discuss what has happened in the last few weeks. We had short-listed three companies but decided to put our faith in you.
From our initial meeting in your showrooms with Nick Robinson and his subsequent visit to our house, everything then went smoothly. In a society where one only seems to hear about disasters and problems and errors, it was refreshing to experience something where all stages of the job just "happened" - and on time. Although we had been promised the loan by our bank, I wouldn't place a firm order until the money was in our account (call me cautious!). Nick however was very patient, not hassling us for a decision. Once we gave the go-ahead, Julie then kept us fully in the picture at each stage. The detailed measuring up, digging out for the foundations, building the dwarf wall and finally replacing the windows and erecting the conservatory all took place when she said it would, by guys who were extremely professional in their attitude, polite and cheerful and a credit to your Company. Inconvenience to use was kept to a minimum, the old windows were removed from our front lawn the same day and the new ones fitted very neatly.
The decision to go for new windows without the old horizontal bar across the middle and with a leaded border was a "gamble" but we are delighted with the result. The view through the windows appears "larger" and, in particular, we love the way the room lighting "picks out" the leading during the evening. As for the conservatory itself, it has received very complimentary comments from all who have viewed it and we are genuinely delighted.
Why did we choose you rather than either of the two companies?
Personal recommendation from a work colleague was very strong.
Company A (not a million miles from Morrisons) ruled themselves out within seconds when, after we had been looking around in their showroom, the salesperson appeared with his hand in his pockets and his ipod earphones dangling. Call me old-fashioned perhaps but initial impressions are so very important.
Company B are based in Black Country but with strong connections for many years with Bromsgrove. Their premises were not that impressive but we decided that perhaps this meant that they put their efforts into the product. Their salesperson arrived on time at our house and initially made quite a good impression - until he tried to show us examples of other installations. His "presenter" was falling to pieces, the photos a complete jumble. Their case was weakening. Then, they used sub-contractors and wanted stage payments. Their written quote was quite a bit cheaper than yours but the way it was presented was shoddy; yours was so much more professional. What clinched it however, was when I looked at their website. It was full of simple basic errors of grammar and spelling. That clinched it; no was was I going to entrust a substantial amount of my money to them.
Please pass on our thanks to all involved. I hope we will remain this pleased as the years pass. I have a feeling we will be. Once again, thank you.
Mr and Mrs Dodman
Mrs C ShawDear Staff at Window World,
Many thanks for completion of a Porch and Conservatory and windows at my property. I am very pleased with the finished result, all fittings and fixtures are to a high standard.
Right from the initial sales enquiry with Alan, through all the work to completion, the staff were most helpful industrious and polite, and are a credit to the firm.
I would not hesitate to recommend your firm to anyone contemplating using you in future.
Again many thanks,
Mrs C Shaw
J ClaytonDear Sirs
On behalf of my wife and myself I would like to express our appreciation of the work carried out on the conservatory you have just erected.
We must congratulate you on the standards of workmanship and reliability.
The men who carried out the work from base to erection are a credit to the company.
We would like to thank you once again.
Mr and Mrs P. YeomansDear Sirs,
As your Company have now completed work on our home of new sealed double-glazed windows, doors and a conservatory we felt we must write to tell you how pleased we are.
From the very start of our enquiry to completion of these home improvements your Company has been excellent. Your sales advisor was very patient and understanding in our needs and gave invaluable advice. Your workmen for the base of the conservatory were prompt and very tidy. The craftsmen for the brickwork were experienced, highly skilled and did a perfect job. Your fitters that completed the installation of the conservatory and rear windows were excellent, which is why we requested them for phase two of the project, replacement of the front and side windows and doors. Their installation work is superb and the whole job has been completed very nicely with the finishing touch of neat trimming. Your entire workforce we found to be very friendly and helpful. It is very rare these days to be able to praise workers for their efforts but your workforce were excellent throughout and nothing was too much trouble for them to carry out at our request. Please give a big thank you for us to your entire workforce.
The conservatory is now our favourite room, in which we sit and relax. The doors and windows have greatly improved security and also the house feels so much warmer.
We would strongly recommend your services to anyone wishing to carry out home improvements of windows, doors or conservatories as we found both your products and service to be first class
Mr and Mrs P. Yeomans
Mr and Mrs DavisDear Mrs Clifford,
We are just writing to thank you for such an efficient and helpful service in choosing and having replacement windows fitted.
The Company was recommended to us by our neighbours and a friend who both used Window World within the last year. The selection process was made easy by Alan's warm and friendly manner and flexible attitude, plus his extnesive knowledge of the product, not to mention agreeing the right price!
Our fitters Adam and Steve, were also friendly, efficient and quick in carrying out the work, and in addition, were excellent at tidying up before they left for the day! We also appreciated Steve's commitment in turning up for work one day when he was clearly unwell.
The follow up call by Dave was prompt and we had a chat about replacing the clear glass in the back door for opaque - unfortunately having realised that maybe we made a mistake in choosing a clear panel. Coincidentally, just a few minutes ago Alan rang to discuss replacing the glass, and hopefully that will be sorted fairly soon.
Please pass on our thank to everybody for a job well done, and be assured we will have no hesitation in recommending you to others.
Mr and Mrs Davis